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Refund & Cancellation Policy

Effective date: 29 September 2026

This policy explains when refunds are available, how to request one, and the timeline for processing. Please read it carefully before subscribing.

1. Pro Annual Plan (₹9,999 / year)

The full amount is charged at checkout when you subscribe — there is no separate trial charge beforehand.

3-Day Refund Window

  • Full refund, no reason needed: Cancel within 3 days of being charged and you will receive a full refund of the amount paid. Cancel from your Billing settings, or email support@oxbrivy.com if you're unable to.
  • This applies however much of the plan you've used in those 3 days, including any consultation session already booked or attended.

After the 3-Day Window

  • No refunds once the 3-day window has passed. The subscription is non-refundable for the remainder of the current billing year.
  • Cancellation of renewal: You may cancel the future auto-renewal of your subscription at any time from your Billing settings. Your access will continue until the end of your current paid year, after which it will not renew.
  • Cancelling renewal does not entitle you to a refund of the current year's subscription fee.

2. Pro Tri-Monthly (₹3,999 / 3 months) and Pro Monthly (₹1,499 / month)

Pro Tri-Monthly

  • No refunds once the subscription charge has been processed. Tri-Monthly subscriptions are non-refundable.
  • Cancellation of renewal: You may cancel the future auto-renewal at any time from your Billing settings. Your access will continue until the end of your current 3-month period, after which it will not renew.

Pro Monthly (₹1,499 / month)

  • No refunds once a monthly charge has been processed, including for the month in which you cancel.
  • Cancel anytime: cancel the future auto-renewal from your Billing settings and your access continues until the end of the month you have paid for, after which it will not renew.
  • Pro Monthly includes one consultation session for each month you are subscribed.

3. Consultation Sessions (₹1,499 per session)

  • Full refund: If you cancel your booked session at least 24 hours before the scheduled appointment, a full refund of ₹1,499 will be issued.
  • No refund for cancellations made less than 24 hours before the session, or for no-shows.
  • Rescheduling: You may reschedule your session up to 24 hours before the appointment at no extra charge.
  • If the session is cancelled by Oxbrivy for any reason, a full refund is automatically processed.

4. SOP Expert Review

Expert Review (₹999) or Expert Review + Rewrite (₹1,499), delivered within 3 working days, or within 24 hours with Express (+₹499). The exact deadline is shown on your receipt.

  • Full refund on request any time before your review is delivered. Reply to your receipt email or write to support@oxbrivy.com.
  • Automatic full refund if we miss the deadline. If your review is not delivered by the deadline on your receipt, we refund you in full without you having to ask. Missed deadlines are checked once a day, so the refund is issued within a day of the deadline passing.
  • Once a review has been delivered on time it is non-refundable, as the work has been completed.
  • Your draft is stored only after payment, with your consent, used only to prepare your review, and deleted 30 days after delivery or refund.

SOP fix pass (₹199) — sentence-by-sentence suggestions on your own draft, delivered on screen and by email as soon as you pay.

  • Full refund on request. If the fix pass is not useful, reply to your receipt email or write to support@oxbrivy.com and we refund you in full.
  • Your draft is stored only after payment, with your consent, so the link in your email can reopen your fixes, and is deleted 30 days after delivery.

5. Free Plan and Referral Trials

The Free plan and referral-based trial sessions are provided at no charge. No refund is applicable as no payment is made.

6. How to Request a Refund

  1. Email support@oxbrivy.com with subject line: Refund Request — [your registered email].
  2. Include your full name, registered email address, order / transaction ID (available in your Billing settings), and reason for the request.
  3. Our team will review your request within 2 business days and confirm eligibility.

7. Refund Processing Timeline

Once a refund is approved, the amount will be credited to your original payment method:

  • Credit / Debit Card: 5–7 working days
  • UPI / Net Banking: 3–5 working days
  • Wallet / Prepaid card: 5–7 working days

Bank processing times are outside our control. If you have not received your refund after 7 working days, please contact your bank and email us at support@oxbrivy.com.

8. Non-Refundable Circumstances

  • Annual subscription charges once the 3-day refund window (Section 1) has passed.
  • Tri-Monthly and Monthly subscription charges — non-refundable once processed (Section 2).
  • Consultation sessions cancelled less than 24 hours before the appointment.
  • SOP Expert Reviews already delivered on time (Section 4).
  • Accounts terminated for violation of our Terms and Conditions.

9. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Fraudulent chargebacks may result in permanent account suspension. We will provide full transaction records to dispute any fraudulent chargeback claims.

10. Contact

For refund-related queries, email support@oxbrivy.com or call +91 81368 32836. We aim to resolve all requests fairly and promptly.